Service Request

Welcome to the Crystal Clear Special Utility District website. Please submit the completed application, along with the required documents, to us by email customerservice@crystalclearsud.org or drop off at our office located at 2370 FM 1979 San Marcos, TX 78666. We look forward to serving your water needs. New accounts will be set up from 7 AM to 4 PM, Monday through Friday.

 

Feasibility/Meter Study

If you are in the market to purchase property or add a building of any sort to a currently owned property, which water will be associated, it is strongly recommended that you contact CCSUD prior. Many buyers will purchase property without establishing water services and the turnaround time/cost can delay their build time.

CCSUD uses a third-party engineering firm that tracks any information about line sizes, line capacity, etc. Please be aware that we do not have that information here in our office nor do we give this information out prior to a completed Meter or Feasibility Study. CCSUD has to send any inquiries, Meter or Feasibility studies, to ensure adequate and correct information is given.

Reach out to any of our CSRs and they can advise you of pricing and the proper steps to take to complete a Feasibility/ Meter Study.

 

Required Documents

To establish an account these are the documents required:

  • Customer Service Application
    • To include all person(s) that need/require to be on CCSUD water account. (If you are not on the application, you will not be on the account and CCSUD will not be able to speak with you regarding any questions/concerns you may have.)
  • Standard Service Agreement
  • Ownership Documents 
    • Acceptable documents include: Warranty Deed, Warranty Deed w/ Vendors Lien, Guarantee Deed, Executor Deed or Specialty Deed
    • Must include the names of the Buyer(s) and Seller(s), service address and the signature page of the Buyers and Sellers or Closing Officer or Escrow Secretary.
  • Photo ID’s
    • Must include all photo IDs for anyone listed on the Customer Service Application
    • Acceptable proof of IDs include: Driver License, identification certificate, current United States passport, foreign passport, or current United States military identification.
  • Applicable Fees