Bill Payment

 

Crystal Clear Special Utility District (CCSUD) offers a wide variety of convenient payment options for our customers.  Simply choose the option that best suits your needs. 

All bills are due by 5PM on the 10th of each month. Payments made after 5PM, by any payment method, will be posted on the next business day, and will be assessed a late fee.

Any unpaid balance is subject to disconnection.

IVR-Payment by Phone

CCSUD now offers IVR (Interactive Voice Response) as an option of payment method with any Visa, MasterCard, American Express or Discover card.  This can be accessed by calling 1-888-617-7454 and following the prompts.  You can also retrieve your account balance and the due date from this IVR system.  You will need your CCSUD account number to use this service.

Effective January 1, 2017, ALL credit card transactions will incur a convenience fee, including recurring credit card payments, online payments, IVR (phone) payments, and payments made at our office.  Any applicable fees associated with this method of payment will be charged at the time of the transaction and are the sole responsibility of the customer.

Payment By Mail

Customers may mail a check or money order to Crystal Clear Special Utility District, 2370 FM 1979, San Marcos, Texas 78666.  Please include the payment coupon(s) or write the account number(s) in the memo area of the check/money order. 

In an effort to avoid late fees, please mail your payment five to seven business days prior to the due date.  If paying by this method, CCSUD encourages customers to call and verify that your payment was received or check your account infomation online to avoid late fees and/or disconnection (830) 372-1031. 

ACH Payments (Checking or Savings)

CCSUD now offers the ACH option to pay online using your bank account (checking or savings). This is available from either the quick pay option or the registered account payment option.  This is not the recurring bank draft option.  If you are interested in the recurring bank draft, see instructions below under "Recurring Bank Draft".

Effective January 1, 2017, ALL credit card transactions will incur a convenience fee, including recurring credit card payments, online payments, IVR (phone) payments, and payments made at our office.  Any applicable fees associated with this method of payment will be charged at the time of the transaction and are the sole responsibility of the customer.  

Recurring Bank Draft

With this service, the amount of your monthly bill is automatically deducted (drafted) from your bank account.  There is not a set-up fee or transaction charge with this method of payment.  The form to sign up for this service is available at the CCSUD office or you may print the form from the link below (BANK DRAFT FORM REV2016).  Once completed please return to the CCSUD office either by mail, fax (830) 372-0067, in the night drop or hand deliver in person. 

Recurring Credit Card Payments

Another option to simplify your payment process is our recurring credit card payment.  With this service, the amount of your monthly bill is automatically charged to your credit card on the 10th (due date) of each month.  If you are interested in this method of payment, you will log into your account from the bill pay option here on the CCSUD website, simply make a payment for the total balance due using the credit card you wish to use for your Auto Pay and check the option that says, "Enroll in Automatic Bill Pay using this credit card".  

Effective January 1, 2017, ALL credit card transactions will incur a convenience fee, including recurring credit card payments, online payments, IVR (phone) payments, and payments made at our office.  Any applicable fees associated with this method of payment will be charged at the time of the transaction and are the sole responsibility of the customer.

Payment In Office/On Location

You may pay your bill in person at our office address, Crystal Clear Special Utility District, 2370 FM 1979, San Marcos, Texas 78666.  We accept cash, checks, money orders and credit cards (Visa, MasterCard, American Express and Discover) during normal business hours (8AM - 5PM Monday-Friday). 

Effective January 1, 2017, ALL credit card transactions will incur a covenience fee, including recurring credit card payments, online payments, IVR (phone) payments, and payments made in our office in person.  All applicable fees associated with this method of payment will be charged at the time of the transaction and are the sole responsibility of the customer.

Payment Night Drop Location

After hours, on holidays, or during weekends, you have the option to drop your payment in the CCSUD night drop box.  This is located on the south side of our office building.  We accept checks and money orders only via this payment method.  We kindly ask that you do not put cash in the night drop box.  If you choose to deposit cash in the night drop, it is at your own risk and CCSUD will not be held responsible for incorrect or missing cash payments made through the night drop.

Payment Through Financial Institution Online Bill Pay

Most financial institutions offer their customers the ability to pay bills through an online bill payment service.  

Payments may take up to seven business days to post to the customer's CCSUD account.  CCSUD has no control over your financial institution or any third party that processes these payments.  Please contact your financial institution to verify their policies, fees, and concerns/questions regarding their processing.  

Relevant Documents