Customer Service Inspection

July 01, 2025

At the June 26, 2025, CCSUD Board Meeting, CCSUD Board of Directors approved an action regarding a reimbursement through a CCSUD account credit for a Customer Service Inspection (CSI). The action is specific to only those customers that did not have a CSI on file beginning April 2025. CCSUD Management and Staff are working on the official communication and process by which to accomplish what the Board has allowed CCSUD Staff to do, and will begin distributing communications with the details and steps beginning next week.  

CCSUD Staff continues to work through the initial CSI process and asks kindly for your patience regarding this next step in communication. Your  cooperation and understanding in this matter is greatly appreciated. 

Thank you,

CCSUD Management

Customer Service Inspection

July 01, 2025

At the June 26, 2025, CCSUD Board Meeting, CCSUD Board of Directors approved an action regarding a reimbursement through a CCSUD account credit for a Customer Service Inspection (CSI). The action is specific to only those customers that did not have a CSI on file beginning April 2025. CCSUD Management and Staff are working on the official communication and process by which to accomplish what the Board has allowed CCSUD Staff to do, and will begin distributing communications with the details and steps beginning next week.  

CCSUD Staff continues to work through the initial CSI process and asks kindly for your patience regarding this next step in communication. Your  cooperation and understanding in this matter is greatly appreciated. 

Thank you,

CCSUD Management

Water Quality Report 2024

June 27, 2025

Each year CCSUD makes available a short report, Consumer Confidence Report (CCR), that advises of the sources of the water we sell to our customers as well as what is in the water. You can find the report on the Crystal Clear SUD website and at the following direct link: https://crystalclearsud.org/ccr1

Customer Service Inspection

June 20, 2025

CCSUD Staff and Management continue to return calls from the voicemails that were left as well as respond to the emails received over the past 2 weeks.  We intend to address each one, but it will take time to do so.  Please know that your patience and understanding are greatly appreciated.   

CSI DEADLINE SUSPENSION

June 20, 2025

Due to customer concerns regarding the limited number of certified Customer Service Inspectors and time slots, CCSUD will suspend the previous deadline for CSIs and continue to work with customers. CCSUD further clarifies that it has no intention to interrupt service. CCSUD appreciates our customers’ efforts to assist CCSUD in maintaining compliance with the TCEQ regulations issued to ensure the safety of the water supply.

FINAL NOTICE CSI

June 10, 2025

In April 2025 CCSUD mailed a notice about Customer Service Inspections (CSIs) which was included with the mailed billing only to those that receive their bills in the mail.  The final notice has now been mailed to those that remain in question.  You may view the final notice at FINAL_CSI_NOTICE.pdf

Please call the CCSUD Office at (830) 372-1031 to verify your CSI account status BEFORE you schedule a CSI or if you have any questions.

Below is the direct link to the list of registered CSI inspectors working in your water system.

https://www.envirotrax.com/registrations.aspx?at=2&wid=1162

Due to customer concerns regarding the limited number of certified Customer Service Inspectors and time slots, CCSUD will suspend the previous deadline for CSIs and continue to work with customers. CCSUD further clarifies that it has no intention to interrupt service. CCSUD appreciates our customers’ efforts to assist CCSUD in maintaining compliance with the TCEQ regulations issued to ensure the safety of the water supply.

Thank you for your cooperation,

CCSUD Management and Staff

Customer Service Inspection

April 23, 2025

Texas Commission on Environmental Quality (TCEQ) and Crystal Clear Special Utility
District (CCSUD) Rules and Regulations require that all properties and private water
distribution facilities, for which CCSUD provides water service, have a Customer
Service Inspection (CSI) on file with their water purveyor. This is to ensure compliance
with the state required Minimum Acceptable Operating Practices for Public Drinking
Water Systems. A CSI is required within 30 days from the start of service, or upon a
written request from CCSUD. In order to determine if you have one on file, please
contact the CCSUD Office at 2370 FM 1979, San Marcos, Texas 78666 or call (830)
372-1031.

Changes to the Crystal Clear Special Utility District’s Cross Connection Control Program.

What is a Cross Connection?

A cross connection is a connection between a potable drinking water supply and a possible source of contamination or pollution. Under the provisions of the Safe Drinking Water Act of 1971, the Environmental Protection Agency (EPA) established national standards for safe drinking water. Each state is required to enforce the various regulations of the Safe Drinking Water Act and how it relates to its state laws.

In order to meet these provisions, the Texas Commission on Environmental Quality (TCEQ) on January 1, 1996, enacted a state law which requires the public water suppliers to implement and enforce the Cross Connection Control Program requirements located in the Texas Administrative Code (TAC), Title 30, Chapter 290 of the Rules and Regulations for Public Water Suppliers.

What is Backflow?

Backflow is the undesirable reversal of flow in a potable water distribution system. Water that is always under pressure can only flow in one direction. You may ask, then how can water flow in reverse ? Water will always flow towards the point of lowest pressure. If a water main were to break or if the fire department opened several fire hydrants to help fight a fire, the pressure in the water main could drop. The demand upstream could cause a reversal in flow.

Cross connections and the possibility of backflow need to be recognized so they do not occur. A garden hose submerged in a hot tub, swimming pool, car radiator or attached to an insect/fertilizer sprayer could siphon the liquid back into the water main. Water from an irrigation system could also be siphoned back into the public water supply.

Backflow prevention assemblies are designed to protect the public water system from these types of concerns.

Testing of Backflow Prevention Assemblies

All backflow protection assemblies must be tested upon installation, repair or relocation.  Because backflow prevention assemblies are mechanical devices that will degrade over time, all backflow assemblies should be tested annually to ensure they are in working order.

The Crystal Clear Special Utility District has chosen to partner with Vepo, LLC to allow for the online submission of Backflow Prevention Assembly Test and Maintenance Reports.  All testing information will be entered directly by the tester into the online password protected system provided by Vepo, LLC.  Testers will no longer be able to submit paper test reports directly to the Crystal Clear Special Utility District.

Finding or Becoming a Registered Tester

All Backflow Prevention Assembly Testers (BAPTs) are required to register with Vepo, LLC.  Upon registration and verification of license, insurance, and test for accuracy reports, the tester will be added to the approved list of Backflow Prevention Assembly Testers.

Note:  Backflow prevention assemblies on fire protection sprinkler systems are required by the State Fire Marshall to be tested and/or repaired by a BPAT who is a full-time employee of a fire protection sprinkler company that is licensed with the State Fire Marshall's Office.

Click the link below to find a CSI Inspector regisisted to work in your water service company.

Crystal Clear Special Utility District<br>Registered CSI Inspector Search

Click on a link below to find a BPAT registered to work in your water service company.

https://www.vepollc.com/save_bpats.aspx?wid=1162

Click here to download a Quick Start Guide with information on how to become a registered BPAT.

https://www.vepollc.com/save_bpats/Quick%20Start%20Guide.pdf

***IMPORTANT NOTICE***

It has been brought to CCSUD’s attention that there have been individuals (not associated with CCSUD) offering virtual BPAT/CSI testing.  If you encounter one of these individuals, please note that these are not acceptable and CCSUD kindly asks that you report them immediately directly to the CCSUD Office. In addition, if you have already paid for and received a virtual completed test, please contact our office for further instruction during normal business hours.   CCSUD Office (830) 372-1031.

Notice of Application by a District for Approval to Levy Impact Fee

August 29, 2024

Please use the link below to access the Notice of Application by a District for Approval to Levy Impact Fee.

TCEQ Notice 2024-8-16

The Notice of Application is a written requirement by TCEQ as part of the Impact Fee Application submitted by CCSUD. The one time fee of $5,163.00 per LUE would be an increase of $2,663.00 per LUE and only applicable to new service/meter connections or new development meter request. This is not an additional charge for existing meters. 

CONTACT INFORMATION UPDATE

July 01, 2024

Current and correct contact information is required by CCSUD for many reasons. One of which is that CCSUD Staff distributes alerts via a notification system. This could be vital information which you may not receive if your contact information is not current/correct such as a Boil Water Notice or other emergency alerts. Please contact the CCSUD office 830-372-1031 asap or return the portion of your billing statement that has the update form included with the current and correct information for contacts.

Thank you for your cooperation and immediate attention to this matter.

CCSUD Staff and Management

Consumer Confidence Report

June 17, 2024

Each year CCSUD makes available a short report, Consumer Confidence Report (CCR), that advises of the sources of the water we sell to our customers as well as what is in the water. You can find the report on the Crystal Clear SUD website and at the following direct link: https://crystalclearsud.org/ccr1

TWDB Funded Projects

June 01, 2024

You may have noticed, in and around your area, that CCSUD has projects on-going in our Certificate of Convenience and Necessity (CCN).  Some of the projects are funded by the Texas Water Development Board (TWDB) through the Clean Water State Revolving Fund (CWSRF) equivalency and Drinking Water State Revolving Fund (DWSRF) financial assistance. 

All recipients of the CWSRF equivalency and DWSRF financial assistance are required to post notification as part of project public awareness.  CCSUD has posted in accordance with this policy.  In an effort to create more community awareness, this alert is intended to provide for an easier method to access the information and bring it to the attention of our customers. Please use the direct link below to view information on our TWDB funded projects. 

https://crystalclearsud.org/state-revolving-fund-project-public-awareness-notification

This can also be accessed from the News & Notices drop down at the top of the page by then clicking on State Revolving Fund Project Public Awareness Notification.